Private Policy

Company: Hygenx (하이제닉스)
Address: 301, 22 Dongil-ro 22-gil, Gwangjin-gu, Seoul 05024, South Korea
Email: support@hygenx.io
Effective Date: August 2025

1. Information We Collect

In the course of providing our Services and processing your transactions, we collect various types of information to facilitate your purchases and improve your shopping experience.

Personal Information You Provide:

We collect information that you voluntarily provide when creating an account, placing an order, subscribing to our newsletter, or contacting our customer service team, including but not limited to: full name, email address, billing address, shipping address, telephone number, and payment card information (which is processed and stored by our third-party payment processors in accordance with PCI-DSS standards).

Information Automatically Collected:

When you visit our Services, we automatically collect certain information about your device and browsing behavior, including: IP address, browser type and version, operating system, referring URLs, pages viewed, access times, clickstream data, and other usage statistics. This information is collected through cookies, pixel tags, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various business purposes, including but not limited to:

  • Processing and fulfilling your orders, including sending order confirmations and shipping notifications
  • Communicating with you regarding your account, orders, and customer service inquiries
  • Sending promotional and marketing communications (only with your express consent, which may be withdrawn at any time)
  • Analyzing usage patterns to improve our Services and product offerings
  • Detecting and preventing fraudulent transactions and other illegal activities
  • Complying with applicable legal requirements and responding to lawful requests from public authorities

3. Information Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • With trusted third-party service providers who assist us in operating our business (shipping carriers, payment processors, email service providers) under strict confidentiality agreements
  • When required by law, subpoena, court order, or other legal process
  • To protect the rights, property, or safety of Hygenx, our customers, or others
  • In connection with a business transaction such as merger, acquisition, or sale of assets

4. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights and Choices

You maintain certain rights regarding your personal information:

  • You may request access to the personal information we hold about you
  • You may request correction of inaccurate information
  • You may request deletion of your personal information, subject to certain legal exceptions
  • You may opt-out of marketing communications at any time by clicking the unsubscribe link in our emails

6. Cookies and Tracking Technologies

Our Services utilize cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data. Most web browsers are set to accept cookies by default, but you can modify your browser settings to decline cookies. Please note that disabling cookies may limit your ability to use certain features of our Services.

7. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Hygenx. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Your use of third-party websites is at your own risk and subject to their respective terms and policies.

8. Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to our Services. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

Contact Information

For privacy-related questions or requests, contact us at:

  • Email: support@hygenx.io
  • Address: 301, 22 Dongil-ro 22-gil, Gwangjin-gu, Seoul 05024, South Korea

Compliance

This privacy policy complies with applicable data protection regulations including GDPR and Korean Personal Information Protection Act (PIPA).

Last updated: August 2025